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ITIL 4 Foundation Exam Sample Questions (Q534-Q539):

NEW QUESTION # 534
What are 'engage', 'plan' and 'improve' examples of?

A. Service level management
B. Service value chain activities
C. Service value chain inputs
D. Change control

Answer: B

NEW QUESTION # 535
Which of the following is an example of workaround?

A. An email server is restored after an incident is reported
B. A defective network switch is replaced with a new one
C. A server is restarted to resolve an incident
D. Server memory is increased when the server is unresponsive

Answer: C

NEW QUESTION # 536
What is a problem?

A. Any change of state that has significance for the management of a configuration item
B. An unplanned reduction in the quality of a service
C. A cause or potential cause of one or more incidents
D. An addition or modification that could have an effect on services

Answer: C

NEW QUESTION # 537
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Relationship managers
B. Developers
C. Customers
D. Suppliers

Answer: C

NEW QUESTION # 538
What is an incident?

A. A service interruption resolved by the use of self-help tools
B. A possible future event that could cause harm
C. A result enabled by one or more outputs
D. The planned removal of an item that might affect a service

Answer: B

NEW QUESTION # 539
......

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